Best of Spain & Portugal

18 DAYS 
Fully Hosted – Host travels from Brisbane 

Departs 12 October 2026

Price

from $17,618*per person 

Inclusions

• Private Single Room in Classic Plus^ accommodation
• Meals as per itinerary 17 Breakfasts/ 1 Lunch/ 17 Dinners
• Sightseeing Tours, Entrance fees and Transfers as per itinerary
• Tour Host– travels from/ to Brisbane
• English Speaking Local Guides
• English Speaking Coach Driver
• Porterage
• Complimentary Photo Book^

Exclusions

• Flights
• Compulsory Travel Insurance
• Any meals, tours, excursions or transfers other than mentioned above or in the itinerary
• Items of a personal nature i.e. laundry, drinks, phone calls
• Tipping/Gratuities 
• Visas (if applicable) 

 

*Price is per person in a Sole Use Room. Classic Plus accommodation is considered 3-4 Star Hotels.
Tour is subject to availability.
Tour requires minimum number of passengers to depart.  

Please check with reservations for the Airport Transfer time, before booking your flights. There will only be one group transfer on arrival and departure.

^Passengers wishing to be a part of the photos taken for, and to receive, the complimentary photo book must sign a media release form

For more information, or to secure your place, call us today at 1300 044 444

Day 1

Arrive Madrid    D 
Today, those passengers who have travelled with the tour host from Brisbane will arrive at Madrid International airport. Interstate passengers or passengers on other flights can either meet the group at Madrid International Airport or at the hotel. After collecting our bags and clearing customs & immigration we will be transferred to our hotel to check in. The rest of the afternoon is free to relax and rest after the flight. Your Tour Host will be on hand for anyone that needs assistance. Early evening we come together for a Welcome Dinner.

 Accommodation: Hotel Catalonia El Retiro – 4 star – or similar (3 Nights)

Please do not book any flights prior to speaking with reservations. There will only be one group arrival transfer provided.

Day 2

Madrid                                   CB-D
Enjoy breakfast before boarding the coach for a full day city tour. Today’s excursion will include visits to both the Prado Museum and the Royal Palace. In the afternoon we will stop at Retiro Park. The Buen Retiro Park, or simply El Retiro is one of the largest parks of the city of Madrid, Spain. The park belonged to the Spanish monarchy until 1868, when it became a public park. One of the most famous features of El Retiro Park is its Crystal Palace, a remarkable glass pavilion and conservatory. Near the park’s north entrance is Retiro Pond, featuring a colonnade and monument honoring King Alfonso XII. Early evening we will meet for dinner.

Day 3

Madrid                                   CB-D
Madrid shines as an inclusive metropolis, embracing people from diverse backgrounds across the globe. Beyond its renowned museums, bustling streets adorned with an array of shops, and restaurants offering global cuisines, Madrid captivates with its serene historic enclaves. This morning following breakfast we meet a local guide for a morning city tour of Madrid. This tour will take us to view some of the main sights of the city, such as Plaza Mayor, Puerta del Sol, Mercado de San Miguel, and more.  We will return to the hotel and have the afternoon free at leisure* to either relax or explore further. Your tour host will be on hand to assist and for anyone that would like company. This evening, we will meet and go out for dinner to a local restaurant. * all activities/transport during leisure time is at own expense

Day 4

Madrid – Salamanca                 CB-D
After breakfast this morning we check out, board the coach and will be transferred to Salamanca, Northwest of Madrid, and a part of the Castile and León region. Salamanca, steeped in history tracing back to the Celtic era, boasts exquisite sandstone architecture and is renowned for the prestigious Universidad de Salamanca. Established in the 1100s and evolving into a pivotal intellectual hub during the 15th-16th centuries, the university remains a catalyst for the city’s vitality, enriched by its diverse international student community. Upon arrival we will check in to our overnight hotel and have some free time to explore before meeting for dinner.

Accommodation: Itaca Salamanca by Soho Boutique – 4 star – or similar (1 Night)

Day 5

Salamanca – Porto via Ciudad Rodrigo    CB-D
Checking out, following breakfast, we board the coach for our journey into Portugal. We first travel west to Ciudad Rodrigo and enjoy some free time to explore the town. Ciudad Rodrigo, a quaint cathedral city nestled near the border of Spain and Portugal, captivates visitors with its charming Old Town and well-preserved 12th-century city walls. Within these historic ramparts lies the Cathedral de Santa María, showcasing intricate Gothic and Romanesque doorways. The 14th-century Castillo de Enrique II has been transformed into a hotel, while The Palacio de los Aguila has been repurposed as a heritage center, inviting visitors to delve into the region’s rich history and culture. At an agreed time, we reboard the coach and continue into Portugal and arrive at Porto.  There will be time to check in, relax and refresh before coming together for dinner at a local restaurant.

Accommodation: Cenica Porto Hotel – 5 star – or similar (3 Nights)

Day 6

Porto                                    CB-D
Porto, situated along the northwest coast of Portugal, is famed for its elegant bridges and esteemed port wine industry. Within the medieval Ribeira district, visitors are charmed by narrow cobbled streets meandering past historic merchants’ homes and inviting cafes. The gothic São Francisco Church stands out for its opulent baroque interior adorned with intricate gilded carvings, while the grand 19th-century Palácio de Bolsa, once a bustling stock market, stands as a testament to architectural splendour, designed to allure potential European investors. After breakfast today we are joined by a local guide for a morning city tour. We will visit the main sights of the city before returning to the hotel to have the afternoon free at leisure* and dinner in the hotel. * all activities/transport during leisure time is at own expense

Day 7

Porto                                    CB-L-D
Today after breakfast we are off for a full day excursion to the stunning Douro Valley which could easily have been called the Enchanted Valley, such is the beauty and magic that its landscapes offer. The Douro Valley stands as the exclusive region worldwide authorized to produce the renowned “port wine.” A visit here unveils the remarkable dedication required for the traditional port wine-making process. Over generations, farmers meticulously transformed the landscape, sculpting vast terraces on the hillsides to optimize grapevine growth, leveraging both water sources below and sunlight above. Even today, the production of port wine remains a testament to unwavering passion, with grapes meticulously hand-picked and crushed in the age-old tradition, by foot! Moreover, the Douro River claims the title of the Iberian Peninsula’s largest river by discharge. Originating near Duruelo de la Sierra in Spain’s Soria province, it charts a winding path southward before flowing westward through the northern reaches of the Meseta Central in Castile and León, ultimately traversing northern Portugal. We enjoy a traditional Douro Valley lunch alongside the Douro River before our guide takes us to a local winery for a tour and tasting. Our tour concludes with a ride on a traditional Rabelo boat along the Douro River, with time to admire the scenic valley views before travelling back to Porto. We return to Porto late afternoon, have time to freshen up and then meet for dinner in the hotel.

Day 8

Porto – Lisbon via Obidos   CB-D
After breakfast this morning we will check out, board the coach and make our way to Obidos. The medieval town of Óbidos, nestled within the picturesque landscapes of Portugal, stands as a timeless gem, captivating visitors with its rich history and unparalleled charm. Encircled by sturdy castle walls dating back to Moorish times, Óbidos exudes an enchanting atmosphere, transporting visitors to a bygone era of knights and royalty. Cobblestone streets wind their way through the town’s labyrinthine layout, lined with whitewashed houses adorned with colorful flower boxes, evoking a sense of whimsy and romance at every turn. Within the town’s fortified walls lie hidden treasures waiting to be discovered, from historic churches and quaint artisan shops to cozy cafes serving delectable local delicacies. With its well-preserved medieval architecture and idyllic setting, Óbidos beckons travellers to step back in time and immerse themselves in the enchanting beauty of Portugal’s past. Enjoy some time to explore the town before we continue on to Lisbon where we will check into our accommodation and have time to relax before meeting for dinner.

Accommodation: Lumen Hotel & The Lisbon Light Show – 4 star – or similar (3 Nights)

Day 9

Lisbon                                 CB-D
Lisbon, the coastal capital city of Portugal, sprawls across hilly terrain, offering breathtaking vistas that showcase its rich history and scenic beauty. Atop the imposing São Jorge Castle, visitors are treated to panoramic views that span across the charming old city with its pastel-colored buildings, the glistening waters of the Tagus Estuary, and the iconic Ponte 25 de Abril suspension bridge. A short distance away, the National Azulejo Museum showcases five centuries of exquisite decorative ceramic tiles, offering insight into Portugal’s artistic heritage. Just beyond Lisbon’s borders lies a stretch of Atlantic beaches, stretching from Cascais to Estoril, where visitors can unwind and soak up the sun against the backdrop of the sparkling ocean. This morning following breakfast we are joined by a local guide for a morning city tour in the Belem area. We’ll view the Torre de Belem, the Monument to the Discoveries, and enter the Monastery of Jeronimos. We also visit the famous Casa Pastels de Belem to try a Pastel de Nata (Portuguese Custard) tart. We then return to our hotel and have the afternoon free at leisure* to relax or explore further. This evening, we have dinner at a local restaurant, followed by a Fado show. Fado, the soulful folk music originating from Lisbon’s quaint neighborhoods, has served as the city’s poignant soundtrack since the mid-1800s. Often likened to the Lisbon blues, Fado melodies resonate with a haunting beauty, weaving tales of lost sailors, shattered dreams, and poignant romance. With its melancholic strains and emotive lyrics, Fado captures the essence of Lisbon’s cultural heritage, evoking a profound sense of longing and nostalgia in listeners worldwide. * all activities/transport during leisure time is at own expense

Day 10

Lisbon                                CB-D
After breakfast this morning our coach awaits to transport us to Cascais, a town historically renowned as the summer retreat for Portuguese nobility. Today, Cascais seamlessly blends its distinguished cultural heritage with the modern-day desires of discerning tourists seeking a premier holiday destination. With its elegant ambiance and picturesque surroundings, Cascais invites visitors to indulge in a harmonious fusion of tradition and contemporary allure, promising an unforgettable escape filled with sophistication and charm. We’ll enjoy free time exploring this coastal town with its cobbled streets, glorious beaches, lively bars, lavish villas and imposing fort. At a designated time, we begin our journey back to Lisbon, passing through Cabo da Roca for a brief photo opportunity at the westernmost point of Portugal and mainland Europe. This iconic landmark offers a stunning backdrop for capturing memorable moments against the dramatic coastal scenery, marking the culmination of our exploration before returning to Lisbon. Returning to our hotel we have the afternoon free at leisure* before dinner. * all activities/transport during leisure time is at own expense

Day 11

Lisbon – Merida via Evora        CB-D
After breakfast, we check out from Lisbon hotel and embark on our journey eastward towards Mérida. Along the way, we make a stop in Évora for a guided tour of this historic town. Nestled within the city’s picturesque historic center, the ancient Roman Temple of Évora, also known as the Temple of Diana, stands as a testament to the city’s rich heritage. Nearby, the imposing Gothic structure of the Cathedral of Évora, with its whitewashed houses as a backdrop, offers a glimpse into the city’s medieval past, its construction dating back to the 12th century. Following our exploration of Évora, we continue our journey to Mérida and check in to our overnight accommodation. Later in the evening, we come together to enjoy dinner at the hotel, recounting the day’s discoveries and anticipating the adventures that lie ahead.

Accommodation: Merida Parador – 4 star – or similar (1 Night)

Day 12

Merida – Seville                             CB-D
Following breakfast and check out, we embark on a morning tour of Mérida accompanied by a knowledgeable local guide. Our exploration will include a visit to the remarkable Roman Theatre, and a testament to Mérida’s rich history. Founded by the Romans in the 1st century B.C., Mérida serves as the capital of western Spain’s Extremadura region. Highlights of the ancient city include the well-preserved Teatro Romano, boasting a double tier of columns framing its stage. Additionally, we’ll marvel at the ancient Puente Romano, a magnificent 792-meter bridge spanning the Río Guadiana, which connects to the Alcazaba, an Islamic fortress dating back to the 9th century, built atop Roman walls. On conclusion of our insightful tour, we journey southward to Seville. Upon arrival and after checking in at our accommodation, we’ll have some free time to explore at our own pace before reconvening for dinner.

Accommodation: EXE Sevilla Macarena – 4 star – or similar (2 Nights)

Day 13

Seville                                          CB-D
Enjoy breakfast this morning before a local guide joins us for a guided morning tour. Seville is the capital and largest city of the Spanish autonomous community of Andalusia and the province of Seville. One of today’s highlights will be a visit to The Alcázar of Seville, officially called Royal Alcázar of Seville. This historic royal palace was formerly the site of the Islamic-era citadel of the city, which began in the 10th century and then developed into a larger palace complex by the Abbadid dynasty and the Almohads. After the Castilian conquest of the city in 1248, the site was progressively rebuilt and replaced by new palaces and gardens. In 1962 the Alcázar was used as a set for the movie Lawrence of Arabia. It has also been used in the movies Kingdom of Heaven, The White Princess as well as for part of the fifth season of the popular Game of Thrones series.  At the conclusion of the tour, we will return to our hotel and have the afternoon free to explore further at your own leisure*. Your tour host will be on hand for company and guidance. This evening’s dinner will be a lively affair as we dine and watch a flamenco show at a local restaurant. Seville has long been considered the epicenter of flamenco. Flamenco’s once horrible reputation among Spanish elites during the 19th and 20th centuries was because historically, performances were associated with the ostracized Gypsy (Roma) population in Spain, and they took place in seedy urban areas. These days the gypsy community is alive and well in Seville and are an important part of the city’s cultural fabric and history. * all activities/transport during leisure time is at own expense

Day 14

Seville – Malaga via Marbella     CB-D
Following check out and breakfast today we board the coach and are off to Malaga. Our first stop takes us to discover the charming old town of Marbella. Nestled in the renowned resort area of Spain’s Costa del Sol, Marbella epitomizes the allure of the Andalusia region, with the majestic Sierra Blanca Mountains providing a stunning backdrop to 27 kilometres of pristine Mediterranean beaches, adorned with villas, hotels, and world-class golf courses. To the west of Marbella’s historic center lies the illustrious Golden Mile, home to prestigious nightclubs and coastal estates, leading to the opulent Puerto Banús marina. Here, luxury yachts grace the waters, while upscale boutiques and chic bars line the waterfront, creating an atmosphere of sophistication and glamour. We continue to Malaga and check into our accommodation and then come together for this evening’s dinner.

Accommodation: Hotel Catalonia Malaga – 4 star – or similar (2 Nights)

Day 15

Malaga                                       CB-D
Málaga, situated on the southern coast of Spain’s Costa del Sol, beckons with its skyline adorned by high-rise hotels and resorts overlooking golden sandy beaches. Dominating this modern vista are two imposing hilltop fortresses, the Alcazaba and the Gibralfaro ruins, remnants of the city’s Moorish past. Amidst this architectural tapestry stands the soaring Renaissance cathedral, affectionately nicknamed La Manquita (“the one-armed lady”) due to the curious absence of one of its towers. This morning, following breakfast, we embark on a morning tour of Málaga with a local guide, immersing ourselves in the city’s rich culture. Our tour includes a visit to the Picasso Museum, a must-see destination for art enthusiasts. Housed in the city of Picasso’s birth, this museum offers a comprehensive insight into the life and works of the renowned master. Remarkably, the museum’s establishment in 2003 marked the culmination of over 50 years of planning. The impressive collection, comprising over 200 works, was generously donated and loaned by Christine Ruiz-Picasso, wife of Paul (Picasso’s eldest son), and Bernard Ruiz-Picasso (Picasso’s grandson). While the collection meticulously traces the artist’s extraordinary career, there are notable gaps, particularly in the representation of Picasso’s ‘blue’ and ‘rose’ periods. Nonetheless, the museum stands as a testament to Picasso’s enduring legacy and artistic brilliance. Upon returning to our hotel the remainder of the afternoon will be at leisure* before we have dinner together. * all activities/transport during leisure time is at own expense

Day 16

Malaga – Granada                      CB-D
Following breakfast today our coach will transfer to Granada where we will be joined by a local guide for a tour. Granada, nestled in the foothills of the majestic Sierra Nevada Mountains, boasts a rich heritage of medieval architecture dating back to the Moorish era, with the iconic Alhambra as its crowning jewel. Perched atop a sprawling hilltop, this magnificent fortress complex epitomizes the splendor of the Nasrid dynasty, featuring opulent royal palaces, tranquil patios, and shimmering reflecting pools. The enchanting Generalife gardens, adorned with cascading fountains and lush orchards, offer a serene oasis of beauty and tranquility, providing visitors with a glimpse into the grandeur of Granada’s Moorish past. After our tour concludes we will enjoy some free time exploring Granada before checking in to hotel. Freshen up and then meet early evening for dinner.

Accommodation: Barcelo Carmen Granada – 4 star – or similar (1 Night)

Day 17

Granada – Madrid                     CB-D
This morning after enjoying breakfast we will check out and board the coach. Sit back, relax and enjoy the passing scenery to Madrid. On arrival in Madrid, we check in to our hotel and have the remainder of day at leisure*. Perfect for any last minute souvenir shopping, a bit more exploration or simply some down time. This evening, we will come together for a Farewell Dinner at a local restaurant. * all activities/transport during leisure time is at own expense

Accommodation: Hotel Catalonia El Retiro – 4 star – or similar (1 Night)

Days 18

Depart Madrid                              CB 
This morning, we gather for one last breakfast together before bidding farewell to our accommodation and making our way to Madrid airport to check in for our flights. As we journey homeward, we carry with us cherished memories of unforgettable moments shared with newfound friends, all while exploring the Best of Spain and Portugal.

Please do not book any flights prior to speaking with reservations. There will only be one group arrival transfer provided.

 

For more information, or to secure your place, call us today at 1300 044 444

TERMS AND CONDITIONS
These Booking Conditions set out the terms on which you contract with us for the arrangement and delivery of travel arrangements for your tour. By making a booking with us, you acknowledge that you have read, understood and agree to be bound by these Booking Conditions. We reserve the right to change these Booking Conditions at any time prior to you making a booking request.

“You” and “Your” means all persons named in a booking (including anyone who is added or substituted at a later date). “We”, “us”, “our” means Denise Marie Falsay trading as Solo Connections. ABN 92582582996

BOOKINGS
A booking request is accepted when we issue a written booking and you have paid your deposit. It is at this point that a contract between us and you comes into existence subject to these Booking Conditions.

We reserve the right to decline any booking at our discretion. No employee of ours other than Denise Marie Falsay has the authority to vary or omit any of these Booking Conditions or to promise any discount or refund.

SERVICES
We commence providing services to you as soon as we accept your booking. This includes (often significant) work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements. You also receive the benefit of work we undertake in anticipation of bookings.

The services we provide to you are limited to

(a) the arrangement and coordination of your travel arrangements; and
(b) the delivery of travel arrangements which we directly control.

PRICES & EXCLUSIONS
Prices stated are in Australian Dollars ($AUD) and are current at the time of publication. The most up to date pricing is available on our website. The price includes accommodation, transportation and other inclusions as per the published itinerary.

International and domestic airfares and airport/hotel transfers are not included unless specifically stated. Costs associated with passports, visas, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, gratuities, and all items of a personal nature are not included.

PRICE VARIATIONS
We reserve the right to vary the cost of your travel arrangements prior to commencement for circumstances beyond our control such as the imposition of fuel surcharges or new or amended Government charges.

We also reserve the right to vary the cost of your travel arrangements due to currency fluctuations. However, we will not vary the cost for currency fluctuations once full payment has been received by us and we will absorb the first 2% of any negative currency fluctuation.

DEPOSITS
A non-refundable deposit for each booking made is required within 7 days (unless otherwise stated) of us accepting your booking. If we do not receive the deposit by the due date on your booking confirmation we reserve the right to automatically cancel your booking without notice.

All tours will require a non-refundable deposit of $1,000 – $3,500 per person, varying due to tour inclusions.

Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable.

FINAL PAYMENT
Payment in full must be received by the date(s) reflected on your booking advice. Note: some tours or particular arrangements may require payment earlier or in additional instalments and this will be advised with the booking confirmation.

If you fail to make payment by the due date, we will remind you to make payment. In addition to the payment, you will also be responsible for any costs imposed on us by suppliers resulting from late payment. If we do not receive payment within 7 days after the reminder, you will be deemed to have cancelled your booking.

CANCELLATIONS BY YOU
You may cancel your booking by giving written notice to us. Cancellation fees and charges will be levied as follows:

• any amounts we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover or which the third party agrees we no longer need to pay (for example payments made or due to airlines or ground operators);
• where we or our related companies directly control any of the services included in your travel arrangements (for example, accommodation, vessels, transportation, guides), a reasonable amount attributable to such services which we reasonably determine we cannot resell or recoup;
• a fee equal to 20% of the booking value to compensate us for work performed and associated overheads up until the time of cancellation (including work performed in connection with your travel arrangements prior to your booking) and our loss of expected profit; and
• an administration fee of $250 to compensate us for processing the cancellation and any associated refund.

Cancellation fees and charges will not exceed payments received by us at the time of cancellation.

If after the application of these fees and charges there is a surplus of payments you have made to us, we will refund this to you within a reasonable time.

Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties. As we will be subject to third party terms and conditions, we make no guarantee that we will be able to make recoveries or that third parties will agree that payments attributable to your booking arrangements are no longer required.

For group departures, a transfer of a confirmed booking to another departure date is deemed to be cancellation of the original booking.

ILLNESS OR VACCINATION STATUS PREVENTING TRAVEL
If due to any illness, suspected illness or failure to satisfy any required tests or vaccination requirements:

• an airline or other common carrier refuses you carriage;
• a hotel or vessel refuses to accommodate you; or
• we or our suppliers (acting reasonably) exclude you from the tour

and you are consequently prevented from commencing or continuing your tour, then:

• if you have already commenced your tour, we will provide you with reasonable assistance to arrange alternative travel arrangements or to continue the tour. This will be at your cost.
• if you have not commenced your tour then we regret we will not be in a position to provide such assistance.

We will not be liable to refund the cost of your tour (or any part of it) because we would have already paid (or committed to pay) suppliers and we would have already performed significant work preparing for the delivery of your tour and servicing your booking.

We will not be responsible for any other loss or loss you incur in connection with your booking (for example, airfares and visa expenses) if you are prevented from commencing or continuing your tour in these circumstances.

We strongly encourage you to purchase travel insurance that adequately responds to cancellations and curtailments associated with illness and other unforeseen events as soon as you have paid your deposit.

OTHER CANCELLATIONS
In these Booking Conditions, the term Force Majeure means an event or events beyond our control and which we could not have reasonably prevented, and includes but is not limited to: (a) natural disasters (including not limited to flooding, fire, earthquake, landslide, volcanic eruption), adverse weather conditions (including hurricane or cyclone), high or low water levels; (b) war, armed conflict, industrial dispute, civil strife, terrorist activity or the threat of such acts; (c) epidemic, pandemic; (d) any new or change in law, order, decree, rule or regulation of any government authority (the events in (d) being “Government Restrictions”)).

Force Majeure – Prior to travel
If:

• in our reasonable opinion we (either directly or through our employees, contractors, suppliers or agents) determine that your travel arrangements cannot safely, lawfully or reasonably proceed due to a Force Majeure event; or
• you give us notice no more than 14 days prior to commencement of your booked travel arrangements that you cannot reasonably make use of them due to Government Restrictions (for example due to border closures)

then we may:

• reschedule your travel arrangements, but only if you are agreeable to the rescheduled arrangements; or
• cancel your travel arrangements, in which case our contract with you will terminate.

If we cancel your travel arrangements, neither of us will have any claim for damages against the other for the cancelled arrangements. However, we will either:

• issue you with a credit equal to payments received by us for the cancelled travel arrangements, redeemable within 24 months of issue against any travel services offered by us; or
• refund payments attributable to the cancelled travel arrangements less: (a) unrecoverable third party costs and other expenses incurred or payable by us for the cancelled travel arrangements; (b) overhead charges incurred by us relative to the price of the cancelled travel arrangements; and (c) fair compensation for work undertaken by us in relation to the cancelled travel arrangements until the time of cancellation and in connection with the processing of any refund.

Please note that our ability to issue you with a credit may be dependent on our suppliers issuing corresponding credits to us. We cannot guarantee that our suppliers will issue corresponding credits and so in such circumstances we may opt to pay you a limited cash refund as outlined.

Force Majeure – During travel
If due to Force Majeure we cancel travel arrangements after your tour has commenced, we will provide you with a refund of recovered third party costs plus any third party costs we don’t incur for cancelled travel arrangements only.

Force Majeure – General
Where a limited cash refund is to be paid by us, we will use reasonable endeavours to recover payments from third parties attributable to your booking, but we make no guarantee that we will be able to recover these payments either partially or at all. If after we have paid you a limited cash refund (or after we determine that no cash refund is currently payable) we recover payments from third parties attributable to your booking, then we will pass on this payment to you.

We will not be responsible for any other loss or costs you incur in connection with your booking (for example, airfares, insurance and visa expenses) if your tour or particular travel arrangements are cancelled due to an event of Force Majeure.

If we provide you with any alternative services or assistance where travel arrangements are cancelled or rescheduled due to Force Majeure which you accept, then you agree the amount to be refunded to you will be reduced by the value of these services and assistance.

You acknowledge that the terms in this section are reasonably necessary to protect our legitimate business interests. We strongly encourage you to purchase travel insurance that adequately responds to cancellation and rescheduling risks associated with Force Majeure events as soon as you have paid a deposit.

Other cancellations
If we cancel your travel arrangements for reasons other than Force Majeure [or a failure to satisfy minimum numbers], you will be offered (at your election) a refund of all funds paid, or the offer of travel arrangements of substantially equal quality if appropriate. To the fullest extent permitted by law, we will not be responsible to you for any other expenses or loss you incur resulting from our cancellation.

 

AMENDMENTS BY YOU
We will endeavour to accommodate amendments and additional requests. You acknowledge that these may not be possible to fulfil, and for group departures a transfer of a booking to a different departure is deemed a cancellation. An amendment fee of $250 will be levied to cover communication and administration costs for any changes to bookings. You will also be required to pay any additional costs charged by suppliers.

AMENDMENTS BY US

Prior to travel
Due to the dynamic nature of the travel industry, we may occasionally need to make amendments or modifications to the itinerary and its inclusions and you acknowledge our right to do this. Most changes will not be significant. If we become aware of any significant changes to your itinerary or its inclusions that materially detract from the overall value of the tour (where we determine it can still proceed), then we will notify you within a reasonable time and refund you an amount attributable to any reduction in value determined by us acting reasonably.

During travel
You acknowledge that the itinerary, modes of transport, accommodation and/or the tour’s inclusions may need to change during your tour due to local circumstances beyond our reasonable control, including road conditions, poor weather, changes in transport schedules, and/or vehicle breakdowns.

General
To the fullest extent permitted by law:

• we will not be responsible for any omissions or modifications to the itinerary or the inclusions due to Force Majeure or other circumstances beyond our control happening after we have accepted your booking. This includes any loss of enjoyment or distress caused by omissions or modifications;
• if you are entitled to any compensation for any modifications or omissions, then you agree it will be reduced by the value of any alternative services we provide which you accept; and
• we will not be responsible to you for any other expenses or loss you incur resulting from any amendment or change to the itinerary or its inclusions.

 

UNUSED & DENIED SERVICES
No refunds will be made for of any travel arrangements not utilised, whether by choice or because of late arrival or early departure. This includes the failure of common carriers to operate according to schedule, which we disclaim responsibility for.

If you are not fully vaccinated against Covid-19 and particular suppliers refuse to provide you with travel arrangements, then you agree you will not be entitled to any refund for those arrangements. We will not be responsible to you for any loss or expenses you incur (including loss of enjoyment) if you are denied services in these circumstances.

MINIMUM NUMBERS
Some tours are based on a minimum number of passengers travelling. We will advise you prior to confirming your booking if this is the case. If a tour fails to satisfy minimum numbers, the tour may be cancelled or re-costed. We will endeavour to give you notice no later than 60 days prior to the tour’s commencement. If the tour is re-costed, you will have the option to either accept the new cost or to cancel your booking. You must make this election within 14 days of receiving notice from us. If the tour is cancelled or if you cancel your booking in these circumstances, we will at your election refund all payments made or credit payments towards alternative arrangements.

We will not be responsible for any other travel arrangements affected by, or any additional costs incurred, as a result of cancellation in these circumstances.

CLIENT NAMES – EXACTLY AS PER PASSPORT
For security reasons, airlines and our overseas suppliers require names to be given exactly as stated in your passport. If you do not advise the correct information and we have to re-issue airline tickets or other documentation, then you will be responsible for any fees charged (such as airline cancellation charges or re-issue fees) in addition to our own reasonable administration fees.

TRAVEL INSURANCE
It is a condition of your booking (Norfolk Island & International Tours) and strongly encouraged (Australian tours) that you are adequately insured for the duration of your tour. We recommend comprehensive travel insurance to cover cancellation, medical requirements, luggage and additional expenses. The choice of insurer is yours. We strongly suggest you purchase insurance at the time you pay your deposit. This is because cancellation fees and charges are payable from that time.

ACCOMMODATION
Due to the dynamic nature of the travel industry, we may need to substitute hotels, vessels and other forms of accommodation with properties or vessels of a substantially comparable or higher standard. We will endeavour to minimise substitutions. You acknowledge that these substitutions will not be considered a significant change.

PASSPORTS, VISAS
It is a requirement that you hold a valid passport with sufficient validity and any required visas for your tour. It is your responsibility to ensure that you are in possession of the necessary documentation to comply with the laws and regulations of the countries to be visited.

VACCINATIONS
We strongly encourage you to be fully vaccinated against Covid-19 with a vaccine approved by the Therapeutic Goods Administration. This is so health risks for yourself and others you come into contact with can be mitigated. It is your responsibility to obtain vaccinations and preventative medicines as may be required for the duration of the tour. Any information provided by us is given in good faith.

HEALTH & FITNESS
It is your responsibility to ensure that you have a suitable level of health and fitness to undertake the tour of your choice. If you have doubts about your ability to undertake the tour, please contact us to discuss your circumstances prior to making a booking request.

All passengers, regardless of age, will be required to complete a self-declaration form. This form will be provided to you once your booking is confirmed and you will need to mail the original form or scan and email to info@soloconnections.com.au by the deposit due date shown on your booking confirmation. Should your health condition change after completing this form and prior to departure, you are obligated to advise Solo Connections of such changes. Failure to do so, could result in you being refused the right to join the tour and any costs relating to you being able to return home would be at your own expense and no refund of tour costs will be provided. Medical forms may be life-saving and must be fully completed. Solo Connections will adhere to Australian Queensland (QLD) Health Records and Privacy Act guidelines. Medical records are kept post tour for 12 months for medical or legal reference if required.

Existing Medical Conditions
If you have a medical condition which may reasonably be expected to increase your risk of needing medical attention, or which may materially affect the usual conduct of the tour, then you must advise us prior to or at the time you make your booking request.

We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you are not fit to travel or will require special assistance which we cannot reasonably provide, then we may cancel your booking. Provided you notified us of your medical condition prior to or at the time you made your booking request, we will provide you with a full refund of payments made less an administrative fee of $250.

If you fail to provide a medical assessment within a reasonable time, then this will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above).

New Medical Conditions
You must advise us of any new or changed medical conditions which may reasonably be expected to increase your risk of needing medical attention, or which may materially affect the usual conduct of the tour.

We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you will require special assistance which we cannot reasonably provide or if you fail to provide a medical assessment within a reasonable time, then this will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above).

Non-Disclosed Medical Conditions
If any non-disclosed medical conditions mean that you will require special assistance which we cannot reasonably provide, then we acting reasonably may exclude you from the tour. This will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above).

Dietary Requirements
Special dietary requests are required to be notified to us within 7 days after we confirm your booking. We will endeavour to communicate your requirements to relevant suppliers. However, we cannot guarantee requests will be met by suppliers. It is your responsibility to check that meals and beverages do not contain any allergens. We expressly disclaim any liability for meals or beverages that contain allergens other than in circumstances where we have been negligent.

INDEPENDENT SERVICES
We are not responsible for any additional activities or excursions which are not included in the booked itinerary or which we sell as agent for the principal operator. Any advice or recommendation given by us, a guide or local representative is made in good-faith, based on known information, and does not make us responsible for the acts or omissions of the principal operator of the excursion or activity.

ACCEPTANCE OF RISK

General
You acknowledge that travel involves personal risks which may be greater than those present in your everyday life. This could be as a result of the adventurous nature of your tour or from visiting destinations which present geographical, political or cultural risks and dangers.

You should consult guidance issued by the Department of Foreign Affairs and Trade (DFAT) applicable to the destinations within your itinerary. You acknowledge that your choice to travel is made having had the benefit of DFAT guidance, and you accept inherent personal risks associated with your travel.

Covid-19
You acknowledge that you are travelling at a time when Covid-19 is endemic and that Covid-19 presents risks to your health and may cause death. By making a booking request, you accept all risks associated with Covid-19 infection during travel and you release us (and our directors, officers, employees and suppliers) from liability in connection with Covid-19 infection.

RESPONSIBILITY

Services supplied by independent suppliers
Where a third party over whom we have no direct control (Independent Supplier) is the supplier of travel arrangements that form part of your tour, you acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable Independent Supplier and arranging for them to provide those travel arrangements to you. Independent Suppliers over whom we have no direct control could include but are not limited to airlines, railway and cruise operators, hoteliers, independent transport companies (i.e., vehicles not operated by us), attraction and venue operators and common carriers.

To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions or omissions of an Independent Supplier and not caused by our negligence.  Any claims you have in this regard must be made against the Independent Supplier.

Services we directly supply
To the extent only that we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care.

We will only be responsible for our employees in the course of their employment, and for our agents and contractors (where we have direct control over them) if they were carrying out the work we had asked them to do.

We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of Force Majeure.

Recreational services
If we supply any recreational services to you, then to the maximum extent permitted by law we exclude any liability for death, physical injury or mental injury or any other liability referred to in section 139A(3) of the Competition and Consumer Act 2010 (Cth) resulting from our failure to comply with a guarantee that applies under Subdivision B of Division 1 of Part 3-2 of the Australian Consumer Law.

This exclusion does not apply to significant personal injury caused by our reckless conduct.

Recreational services means services that consist of participation in the activities referred to in Section 139A of the Competition and Consumer Act 2010 (Cth), being participation in:

(a) a sporting activity or similar leisure time pursuit; or
(b) any other activity that:

(i)      involves a significant degree of physical exertion or physical risk; and
(ii)      is undertaken for the purposes of recreation, enjoyment or leisure.

General liability limitation
We will not be responsible for any loss or additional expenses you incur for any missed connections/services attributable to delays outside of our control.

You acknowledge that travel arrangements or services which comply with local laws and regulations will be deemed to have been properly performed, even if this would not be considered the case in Australia.

Australian Consumer Law and corresponding legislation in State jurisdictions in certain circumstances imply mandatory guarantees into consumer contracts (“Consumer Guarantees”). These Booking Conditions do not exclude or limit the application of the Consumer Guarantees other than to the extent they can be excluded or limited, in which case we limit or exclude the Consumer Guarantees to the fullest extent possible. Other than the Consumer Guarantees, we disclaim all warranties and guarantees.

To the fullest extent permitted by law, our maximum liability to you under these Booking Conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having them resupplied.

AUTHORITY ON TOUR
When joining a group tour, you undertake to conduct yourself in a manner conducive to good group dynamics. If you act in a manner that threatens the safety of others on the tour or significantly disrupts their enjoyment, the tour leader may, acting reasonably, require that you leave the tour. You will not be entitled to any refund for unused services and you will be responsible for any additional costs you incur.

image release
When on tour, we may take photographs or make recordings of you and your activities that identify you. We reserve the right to use any images and/or recordings for promotional and marketing purposes. You consent to this use and acknowledge you will not be entitled to any payment or other compensation. If you do not consent to the use of your image or likeness, please advise us as least 21 days prior to the commencement of your tour.

Internet Services
Internet availability and quality may vary from country to country and can also be affected by technical issues, weather or unfavourable terrains and other factors outside our control. We do not guarantee the availability, price or quality of internet connections.

PHOTOGRAPHY
Our tours offer some of the most spectacular and beautiful photographic scenery in the world. However, we cannot guarantee that every scene or highlighted featured in brochures, on our website or in an itinerary will be available on each Tour. No refund will be available for any resulting missed scene or photographic “opportunity”.

SPECIAL NEEDS
We welcome you if you have a disability or other special needs, provided you are accompanied by a companion capable of providing all the assistance you require. Please note that although we will use reasonable endeavours to provide you with all the activities on your Itinerary, depending on your disability, you may not be able to participate in every activity and the Tour Host or Tour Director will have the right to refuse your participation if they believe your health and safety or the health and safety of other passengers may be impacted by your participation. You must advise us, of any disability, medical condition or dietary requirement at the time of Booking. We may decline your booking if we believe that we cannot adequately provide for all your special needs or that there is a risk to your health, safety and enjoyment or to any other guests.

MEDICAL SERVICES
We are not, and our Service Providers are not, liable regarding the provision of any medical care you may require or choose to accept during the Tour. We cannot guarantee to provide a personal escort for medical visits should the need arise.

TRAVEL SICKNESS
If you suffer from travel sickness, you should arrange medication or other alternatives to treat symptoms, as we cannot make allowances for this.

SMOKING ON TOURS
Smoking is not permitted on coaches. Smoking is limited to designated smoking areas within hotels and public areas for the comfort of other guests.

AIR TRAVEL
Any airfares booked on your behalf for a tour will be at your expense.

Depending on departure date and time of booking the required booking class for an airfare offer may be too far in advance to book with the appropriate airline. If the required booking class is unavailable air surcharges may apply. The flight quote including air taxes and surcharges will be confirmed once all air sectors can be booked and confirmed. Taxes are defined as all airline and government taxes and surcharges.

Taxes are subject to change and will be advised at the time of flight reservation. Please contact Solo Connections for applicable rules and regulations relating to your air travel where booked by us.

TOUR LUGGAGE ALLOWANCE
Tour participants are entitled to one carry-on bag and one suitcase per person. Your carry-on must not weigh more than 7kg and your suitcase must not weigh more than 20kg unless otherwise specified. All tour participants must be able to lift/carry/wheel/manoeuvre all of their luggage without assistance. This includes, but is not limited to, lifting on and off airline luggage carousels and carrying up stairs for example. It is also your responsibility to ensure your luggage complies with applicable airline luggage restrictions and you acknowledge that we, contracted carriers or Service Providers may elect not to carry any overweight items, and that you will be responsible for any excess baggage charges if applicable

SIGHTSEEING ON TOUR
Visits to some religious sites may require a level, deemed by that country, of appropriate clothing being worn. Failure to comply with this direction may result in your not being able to participate in the sightseeing.

COMPLAINTS
In the event of a problem with any aspect of your travel arrangements you must tell us or make our representative or our local supplier aware of such problems as soon as possible. This is so we or our suppliers have had the opportunity to put things right on the ground.

If you notify us of a problem during travel and we haven’t resolved it to your satisfaction, please follow this up in writing within 30 days from the end of your travel arrangements. This is so we have the opportunity to pursue the claim with our own suppliers (if relevant).

If you fail to follow this procedure, this may limit your rights to make a claim.

DEEMED ACCEPTANCE
If you place a booking on behalf of another party, you represent and promise us that you are duly authorised to provide the agreement and consent of the other party to be bound by these Booking Conditions. You agree that you will be responsible for any loss or damage we incur if this is not the case.

GENERAL
The contract between Denise Marie Falsay trading as Solo Connections and you is governed by the laws of the State of Queensland. Any disputes shall be dealt with by a court with the appropriate jurisdiction in Queensland.

If any provision of these Booking Conditions is found to be unenforceable, then to the extent possible it will be severed without affecting the remaining provisions.

Any personal information you provide to us will be collected, stored, used, protected and shared in accordance with Australian Privacy Principles, and our Privacy Policy, which is published here https://www.soloconnections.com.au/privacy-policy/

Updated: 01 July 2025

Heather C – Very hard to pinpoint one highlight, it was all spectacular. Best trip ever! – October 2024

Kay W  – The tour was fantastic. Beautiful scenery, food and the group were very friendly. The Roman sites were definitely my favourites as well as the town of Porto. – October 2024

Ros W – our host, Julianne, was enthusiastic, helpful and full or entertaining travel tales. A truly lovely Host. I thoroughly enjoyed this tour and I look forward to my next adventure with Solo – October 2024

Robyn D – I was nervous about travelling solo for the first time but now very happy to repeat with another tour. Julianne and Maria were exceptional and looked after everyone very well. – October 2024

Sandra H – I’m so glad I did this tour. I have tons of photos and lot of great memories.  – October 2024

Libby M – The tour exceeded my expectations. The old part of town visited and walking little lane-ways were such a highlight. If I had any criticism it would be occasionally too much food!  – October 2024

Margaret U – Very satisfied with all aspects of this tour.  – October 2024

Les A – Everyone on the tour got along very well. Our host, local guide and driver were all exceptional. Top food!  – October 2024

Lesley V – A fantastic trip! Far better than I expected. Nothing was too much trouble for Julianne and Maria (our local guide) was very knowledgeable and funny. My highlights included the Duoro Valley, Alhambra and the Carousel ride in Caiscais!  – October 2024

Marion D – Top marks given for the excursions we did in Portugal and The Duoro Valley. Julianne was great and ever patient with all.  – October 2024

Joy D – Loved our visit to Granada and The Duoro Valley – October 2024