New Zealand South Experience

17 DAYS
Fully Hosted

30 January – 15 February 2026

Pricing

$14,364* per person

Inclusions

• Private Single Room in Classic plus^ accommodations
• Meals as per the itinerary  16 Breakfasts/ 6 Lunches/ 10 Dinners
• Sightseeing Tours and Airport Transfers as per itinerary
• Tour Host* – depart from/ returns to Brisbane
• Local Driver/Guide
• Complimentary Photo Book

Exclusions

• Flights
• Any meals, tours, excursions or transfers other than mentioned above or in the itinerary
• Items of a personal nature i.e. laundry, drinks, phone calls, etc
• Travel Insurance

*Please note: Flights are NOT included. Please check with reservations for the Airport Transfer time, before booking your flight. There will only be one group transfer upon arrival and departure. 
^Classic Plus accommodation is considered 3-4 star hotels.

In order to receive the complimentary photo book, passengers must sign a media release form giving permission for their photo to be taken and used in the photo book.

For more information, or to secure your place, call us today at 1300 044 444

 

Day 1

Arrive Christchurch   (D)
Kia Ora! Welcome to New Zealand. On arrival at Christchurch Airport, meet your Tour Host, fellow passengers and our coach driver/guide. We will be transferred to our hotel for check in and then have some time to relax. This evening we come together for a Welcome Dinner.

Accommodation: Rydges Latimer Christchurch – 4 star – or similar (2 Nights)

 Please check with reservations for the Airport Transfer time, before booking your flight. There will only be one group transfer.

Day 2

Christchurch  (B,L)
This morning after breakfast we will depart on a sightseeing tour of the city. Stretching from the Pacific Ocean to the Southern Alps, Canterbury is a land of plains and peaks, small coastal, alpine and rural towns and a city rebuilding itself. Christchurch has emerged revitalized following the earthquake that devastated much of the city in February 2011. The destruction of several landmark historic buildings has led to the development of new city plans, a bold public art programme and innovative use of space. Highlights of our tour include the Transitional Cathedral, the Canterbury Museum, Christchurch Art Gallery; Bridge of Remembrance; the Canterbury Earthquake National Memorial the River Avon, and the beautiful Spanish Mission New Regent Street. Enjoy lunch at Curators House, followed by a stroll through the Botanic Gardens. Curators House is a picturesque 101-year-old Christchurch heritage building in the Botanic Gardens. Returning to the hotel the remainder of the afternoon and evening is at leisure. Our tour host will be on hand for anyone that would like company or assistance.

Day 3

Christchurch – Kaikoura   (B,D)
Following breakfast we check out, board the coach and travel north over the Canterbury plains, the largest area of flat land in New Zealand before climbing the Hundalee ranges and following the Pacific Ocean coastline to the township of Kaikoura. The sea here is particularly rich in nutrients, which attract a wide variety of sea life. Sperm whales, the largest of all toothed whales, can be seen off this coast for 95% of the year.  Upon arrival we will check in, freshen up and then meet for this evening’s dinner at a local restaurant.

Accommodation: Sudima Kaikoura- 4 star – or similar (1 night)

Day 4

Kaikoura – Blenheim (B,L,D)
This morning after breakfast and check out we will take the Coastal Pacific Train from Kaikoura to Blenheim. With the Pacific Ocean lapping at its wheels and the Kaikoura ranges rising majestically above, the Coastal Pacific is undoubtedly one of the world’s most picturesque train journeys. Located at the top of the South Island, Marlborough is New Zealand’s largest wine producing region and internationally renowned for its distinctive, herbaceous Sauvignon Blanc. On arrival in Blenheim we meet our coach and transfer to a local winery for a wine tasting and lunch. Later we arrive at Omaka Aviation Heritage Museum to visit the Knights of the Sky and Dangerous Skies exhibitions.  The development of aviation and the stories of the men that flew are brought to life in two distinctive exhibitions. The first features the extensive collection of World War One aircraft and rare memorabilia belonging to Sir Peter Jackson and showcasing the talents of WingNut Films and Weta Workshop in Knights of the Sky. The second exhibition, the story of aviation continues with Dangerous Skies in World War II. The aircraft, some exclusive to Omaka, are given the trademark theatrical treatment the museum has become famous for. We end the day by checking into our accommodation before meeting this evening to enjoy dinner at a local restaurant.

Accommodation: Riverside Hotel Marlborough, Blenheim- 4 star – or similar (2 nights)

Day 5

Blenheim   (B,L)
Enjoy breakfast this morning and then travel the short distance to Picton where we will take a water taxi cruise to Furneaux Lodge travelling through Queen Charlotte Sound/Tōtaranui. Whilst at the lodge we will enjoy a delicious lunch. Choose from the set menu, and then relax on the sweeping lawn overlooking Endeavour Inlet, or inside the cosy restaurant in Furneaux’s historic homestead. There will be time to explore the grounds, do a short walk or simply drink in the views until it’s time to meet the water taxi at the jetty for the scenic cruise back to Picton.  We arrive back at our accommodation and the evening is at leisure. Our tour host will be on hand for anyone that would like company or assistance.

Day 6

Blenheim – Nelson (B,D)
This morning after breakfast we check out and board the coach as we travel across the top of the South Island through the Rai Valley, forestry plantations and farmland to the Nelson region. At the top of the north-west corner of the South Island, is the sunniest region of New Zealand. Nelson is a truly beautiful region that should not be missed by the visitor who loves nature, adventure, art, crafts, wineries, and good food.  Situated close to several national parks, including the Abel Tasman, Nelson Lakes and Kahurangi, the region offers great hiking trails, beaches and rivers for kayaking and swimming. We arrive and check into our hotel and then have the remainder of the day at leisure. Dinner this evening will be in the hotel.

Accommodation: Rutherford Hotel, Nelson – 4 star – or similar (2 nights)

Day 7

Abel Tasman National Park (B,L)
Following breakfast this morning our coach takes us to Kaiteriteri. Here we board a water taxi and cruise (1hr) to Medlands Beach in the heart of the national park and walk the trail to Bark Bay, approx. 30min walk, where we will spend the day. Both Medlands Beach and Bark Bay offer you the choices to relax in the sun, find a shady picnic spot, stroll along the sand or swim in the calm waters. For those who wish to take up further bushwalking options you can choose from the following:

Bark Bay Falls: A 1 hr return trip (4km, 2.5 miles) exploring the forested track around Bark Bay Inlet to see Bark Bay Falls and Suspension Bridge (5 metres high).
Falls River: A 1 hr 30 min walk (5km, 3 miles) to the impressively high Swing Bridge over Falls River (15-20m depending on the tide), then return to Medlands Beach.

We have a packed lunch with us today so we can eat and enjoy the great outdoors. In the afternoon we reboard the water taxi for the cruise back to Kaiteriteri and then take the coach back to Nelson. This evening will be at leisure. You may wish to dine in or venture out to a local restaurant. Our tour host will be on hand for anyone that would like company or assistance.

PLEASE NOTE: To participate in this day a high level of fitness will be required. The terrain is uneven and could present issues for anyone that is not steady on their feet. For health and safety reasons our tour host is unable to physically assist anyone.

Day 8

Nelson – Greymouth  (B,D)
Departing Nelson after breakfast we travel south through Brightwater and Murchison. Continuing south, following the Buller River, to Inangahua Junction and through the spectacular Buller Gorge, we soak up the lovely coastal views as the road follows the coast to Punakaiki – renowned for its wild rugged coastline, the famous pancake rocks, blow holes and scenic walks. From Punakaiki we continue south along the rugged coast through to Greymouth. Upon arrival at the hotel, we check in and freshen up before meeting for dinner in the hotel.

Accommodation: The Ashley Hotel, Greymouth – 3 star – or similar (1 night)

Day 9

Hokitika – Franz Josef  (B,D)
Today we have breakfast and check out before starting our day strolling amongst the rainforest canopy and enjoying panoramic views from the impressive Treetop Walk.  Back on the coach we travel south through the township of Ross which lies across alluvial goldfields and has an interesting mining history. The West Coast of the South Island is a World Heritage area of magnificent snow-capped Southern Alps, high alpine snowfields, the glaciers of Fox and Franz Josef, blue walls of ice, towering rainforests, mirrored lakes, and wild windblown beaches.  Geographically isolated from the rest of New Zealand by the Southern Alps, West Coast locals have developed a distinctive culture of their own – they are renowned for their pioneering values of self-reliance, friendliness, loyalty, and down-to-earth characteristics. On arrival at Franz Josef we will check in to our hotel and have some time at leisure. This evening we’ll enjoy dinner in the hotel.

Accommodation: Scenic Hotel Franz Josef Glacier – 4 star – or similar (1 night)

Day 10

Franz Josef – Queenstown  (B,D)
We check out after breakfast and then travel south through the dense South Westland forests crossing fast running streams and bush fringed lakes. At Haast the road turns inland crossing the Southern Alps via the Haast Pass and skirts glacial Lake Wanaka then Lake Hawea. On a clear day there are splendid views across the lake to Mt Aspiring.  Continuing our journey we travel through the Central Otago sheep, cattle and fruit growing area, and scene of a major gold rush last century. When we arrive in the resort town of Queenstown we check into our accommodation and freshen up before meeting for dinner at the hotel.

Accommodation: Scenic Suites, Queenstown- 4 star – or similar (2 nights)

Day 11

Queenstown  (B,L)
Enjoy breakfast and a morning is at leisure. Around midday, we cruise aboard the historic TSS Earnslaw across to Walter Peak High Country Farm. Once at the lakeside Colonel’s Homestead Restaurant savour the delicious aromas as our chef has the best of local produce sizzling away on the grill. Overlooking Lake Wakatipu and Queenstown’s alpine scenery, the Colonel’s Homestead at Walter Peak High Country Farm is the perfect place to spend a few hours. Its colonial architecture and sweeping grounds evoke the elegance of a bygone era. An entertaining farm demonstration is also included, or you can explore the beautiful lakeside gardens.  Arriving back into Queenstown this afternoon, the remainder of the day and evening is at leisure. Our tour host will be on hand for anyone that would like company or assistance.

Day 12

Queenstown – Milford Sound – Te Anau  (B,L)
After an early breakfast and check out we depart Queenstown and follow the breathtaking eastern shores of Lake Wakatipu. We travel around the dramatic curves of the Devil’s Staircase, with the towering Remarkables mountain range rising to the left, passing picturesque rural landscapes dotted with sheep, cattle, and deer farms before travelling into the world-renowned Fiordland National Park. Fiordland National Park, part of the UNESCO Southwest New Zealand World Heritage Area is one of the great wilderness areas of the Southern Hemisphere. The scenery is spectacular with lofty mountains and deep valleys carved out by Ice Age glaciers.  There are clear rushing streams and leaping waterfalls set in magnificent native rainforest.  Rain or shine, the journey into Milford Sound captivates even the most seasoned traveller.  At Milford Sound we will board a comfortable vessel for a scenic cruise down Milford Sound past towering Mitre Peak to the Tasman Sea. The Sound is dominated by the grandeur of Mitre Peak and the Bowen Falls and seals and dolphins can often be seen in the clear waters of the fiord. Soak up this spectacular scenery and enjoy the picnic lunch which will be served on board. At the conclusion of our cruise, we disembark and then reboard the coach. We journey back to Te Anau travelling via the Cleddeau Gorge, Homer Tunnel and the lovely Eglinton Valley. Upon arrival at our accommodation we will check in and a well-earned evening at leisure.

Accommodation: Distinction Luxmore Hotel Te Anau – 4 star – or similar (1 night)

Day 13

Te Anau – Dunedin (B,D)
Departing Te Anau after breakfast we travel across the rolling farmland of Southland and Otago. A striking feature of this area is the large number of deer farms that are easily seen from the road. The road travels through a number of small country towns before crossing the fast-flowing Clutha River and heading north into Dunedin. On arrival we enjoy a brief orientation tour of Dunedin and visit Larnach Castle high on the hills above Otago Harbour. Learn about the tragic and scandalous history of this superbly crafted building which was built in 1871 and see the unique collection of New Zealand antiques and furniture.  Take a stroll around the beautiful gardens and climb the tower for panoramic views over Otago Harbour, Dunedin City and Taiaroa Heads. Later we check into our accommodation and have time to refresh before coming together for dinner.

Accommodation: Scenic Hotel Dunedin City – 4 star – or similar (2 nights)

Day 14

Dunedin (B)
Following breakfast today we enjoy a morning sightseeing tour of Dunedin. The city was established by settlers from the Presbyterian Church of Scotland in the 1840’s and is set on hills at the head of a lovely harbour.  It is renowned for its educational facilities including Otago University, New Zealand’s first university. We’ll see the iconic Dunedin Railway Station, renowned for its grand architecture and intricate design and visit Baldwin Street – if you’re fit and able you may like to walk up the world’s steepest residential street and capture breathtaking views of the city from the top.  Returning to our hotel we then have the afternoon and evening at leisure.

Day 15

Dunedin – Twizel (B-D)
Departing Dunedin, after breakfast, the road climbs sharply over the hills that surround the city. Continuing north there are some lovely views of the coast and the Pacific Ocean until the coastal town of Oamaru is reached. Just north of Oamaru the road turns inland and follows the Waitaki River passing the major hydro dams of Aviemore and Benmore a major source of power for New Zealand. After passing through the junction town of Omarama the road continues north through the tussock covered Mackenzie Country to Lake Pukaki a classic glacial formed lake. We will travel along the shores of the lake into the Southern Alps and Mt Cook National Park. We spend a little time at leisure before making our way to Twizel for the night. After we check in at our accommodation we come together for dinner in the hotel.

Accommodation: Distinction Mackenzie Country Hotel, Twizel – 3 star – or similar (1 night)

Day 16

Twizel – Christchurch (B-D)
An early breakfast and start this morning sees us departing Twizel approx.7:30am and travelling to Lake Tekapo to see the iconic Church of the Good Shepherd and the famous bronze sheepdog sculpture. Continue through the charming rural towns of Fairlie and Geraldine, journeying across the patchwork farmlands of the Canterbury Plains before arriving back in Christchurch. We have some time to relax after check in and then meet for our Farewell Dinner.

 Accommodation: Rydges Latimer Christchurch – 4 star – or similar (1 night)

Day 17

Depart Christchurch (B)
Sadly our time in New Zealand’s south has come to an end. We have a final breakfast together and then with our bags packed, we say our goodbyes and transfer to the airport for our flights home.

Please check with reservations for the Airport Transfer time, before booking your flight. There will only be one group transfer.

 

For more information, or to secure your place, call us today at 1300 044 444

TERMS AND CONDITIONS                                                                                               
These Booking Conditions set out the terms on which you contract with us for the arrangement and delivery of travel arrangements for your tour. By making a booking with us, you acknowledge that you have read, understood and agree to be bound by these Booking Conditions. We reserve the right to change these Booking Conditions at any time prior to you making a booking request.

“You” and “Your” means all persons named in a booking (including anyone who is added or substituted at a later date). “We”, “us”, “our” means Denise Marie Falsay trading as Solo Connections. ABN 92582582996

BOOKINGS 
A booking request is accepted when we issue a written booking and you have paid your deposit. It is at this point that a contract between us and you comes into existence subject to these Booking Conditions.

We reserve the right to decline any booking at our discretion. No employee of ours other than Denise Marie Falsay has the authority to vary or omit any of these Booking Conditions or to promise any discount or refund.

SERVICES
We commence providing services to you as soon as we accept your booking. This includes (often significant) work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements. You also receive the benefit of work we undertake in anticipation of bookings.

The services we provide to you are limited to

(a) the arrangement and coordination of your travel arrangements; and 
(b) the delivery of travel arrangements which we directly control.

PRICES & EXCLUSIONS
Prices stated are in Australian Dollars ($AUD) and are current at the time of publication. The most up to date pricing is available on our website. The price includes accommodation, transportation and other inclusions as per the published itinerary.

International and domestic airfares and airport/hotel transfers are not included unless specifically stated. Costs associated with passports, visas, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, gratuities, and all items of a personal nature are not included.

PRICE VARIATIONS 
We reserve the right to vary the cost of your travel arrangements prior to commencement for circumstances beyond our control such as the imposition of fuel surcharges or new or amended Government charges.

We also reserve the right to vary the cost of your travel arrangements due to currency fluctuations. However, we will not vary the cost for currency fluctuations once full payment has been received by us and we will absorb the first 2% of any negative currency fluctuation.

DEPOSITS
A non-refundable deposit for each booking made is required within 7 days (unless otherwise stated) of us accepting your booking. If we do not receive the deposit by the due date on your booking confirmation we reserve the right to automatically cancel your booking without notice.

All International and Norfolk Island tours will require a non-refundable deposit of $1,000 – $3,500 per person, varying due to tour inclusions. All Australian tours will require a non-refundable deposit of $750 per person.

Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable.

FINAL PAYMENT
Payment in full must be received by the date(s) reflected on your booking advice. Note: some tours or particular arrangements may require payment earlier or in additional instalments and this will be advised with the booking confirmation.

If you fail to make payment by the due date, we will remind you to make payment. In addition to the payment, you will also be responsible for any costs imposed on us by suppliers resulting from late payment. If we do not receive payment within 7 days after the reminder, you will be deemed to have cancelled your booking.

CANCELLATIONS BY YOU
You may cancel your booking by giving written notice to us. Cancellation fees and charges will be levied as follows:

• any amounts we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover or which the third party agrees we no longer need to pay (for example payments made or due to airlines or ground operators);
• where we or our related companies directly control any of the services included in your travel arrangements (for example, accommodation, vessels, transportation, guides), a reasonable amount attributable to such services which we reasonably determine we cannot resell or recoup;
• a fee equal to 20% of the booking value to compensate us for work performed and associated overheads up until the time of cancellation (including work performed in connection with your travel arrangements prior to your booking) and our loss of expected profit; and
• an administration fee of $250 to compensate us for processing the cancellation and any associated refund.

Cancellation fees and charges will not exceed payments received by us at the time of cancellation.

If after the application of these fees and charges there is a surplus of payments you have made to us, we will refund this to you within a reasonable time.

Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties. As we will be subject to third party terms and conditions, we make no guarantee that we will be able to make recoveries or that third parties will agree that payments attributable to your booking arrangements are no longer required. 

For group departures, a transfer of a confirmed booking to another departure date is deemed to be cancellation of the original booking.

ILLNESS OR VACCINATION STATUS PREVENTING TRAVEL 
If due to any illness, suspected illness or failure to satisfy any required tests or vaccination requirements: 

• an airline or other common carrier refuses you carriage;
• a hotel or vessel refuses to accommodate you; or
• we or our suppliers (acting reasonably) exclude you from the tour

and you are consequently prevented from commencing or continuing your tour, then:

• if you have already commenced your tour, we will provide you with reasonable assistance to arrange alternative travel arrangements or to continue the tour. This will be at your cost.
• if you have not commenced your tour then we regret we will not be in a position to provide such assistance.

We will not be liable to refund the cost of your tour (or any part of it) because we would have already paid (or committed to pay) suppliers and we would have already performed significant work preparing for the delivery of your tour and servicing your booking. 

We will not be responsible for any other loss or loss you incur in connection with your booking (for example, airfares and visa expenses) if you are prevented from commencing or continuing your tour in these circumstances.

We strongly encourage you to purchase travel insurance that adequately responds to cancellations and curtailments associated with illness and other unforeseen events as soon as you have paid your deposit.

OTHER CANCELLATIONS
In these Booking Conditions, the term Force Majeure means an event or events beyond our control and which we could not have reasonably prevented, and includes but is not limited to: (a) natural disasters (including not limited to flooding, fire, earthquake, landslide, volcanic eruption), adverse weather conditions (including hurricane or cyclone), high or low water levels; (b) war, armed conflict, industrial dispute, civil strife, terrorist activity or the threat of such acts; (c) epidemic, pandemic; (d) any new or change in law, order, decree, rule or regulation of any government authority (the events in (d) being “Government Restrictions”)).

Force Majeure – Prior to travel
If:

• in our reasonable opinion we (either directly or through our employees, contractors, suppliers or agents) determine that your travel arrangements cannot safely, lawfully or reasonably proceed due to a Force Majeure event; or
• you give us notice no more than 14 days prior to commencement of your booked travel arrangements that you cannot reasonably make use of them due to Government Restrictions (for example due to border closures)

then we may:

• reschedule your travel arrangements, but only if you are agreeable to the rescheduled arrangements; or
• cancel your travel arrangements, in which case our contract with you will terminate.

If we cancel your travel arrangements, neither of us will have any claim for damages against the other for the cancelled arrangements. However, we will either:

• issue you with a credit equal to payments received by us for the cancelled travel arrangements, redeemable within 24 months of issue against any travel services offered by us; or
• refund payments attributable to the cancelled travel arrangements less: (a) unrecoverable third party costs and other expenses incurred or payable by us for the cancelled travel arrangements; (b) overhead charges incurred by us relative to the price of the cancelled travel arrangements; and (c) fair compensation for work undertaken by us in relation to the cancelled travel arrangements until the time of cancellation and in connection with the processing of any refund.

Please note that our ability to issue you with a credit may be dependent on our suppliers issuing corresponding credits to us. We cannot guarantee that our suppliers will issue corresponding credits and so in such circumstances we may opt to pay you a limited cash refund as outlined.

Force Majeure – During travel
If due to Force Majeure we cancel travel arrangements after your tour has commenced, we will provide you with a refund of recovered third party costs plus any third party costs we don’t incur for cancelled travel arrangements only.

Force Majeure – General
Where a limited cash refund is to be paid by us, we will use reasonable endeavours to recover payments from third parties attributable to your booking, but we make no guarantee that we will be able to recover these payments either partially or at all. If after we have paid you a limited cash refund (or after we determine that no cash refund is currently payable) we recover payments from third parties attributable to your booking, then we will pass on this payment to you.

We will not be responsible for any other loss or costs you incur in connection with your booking (for example, airfares, insurance and visa expenses) if your tour or particular travel arrangements are cancelled due to an event of Force Majeure. 

If we provide you with any alternative services or assistance where travel arrangements are cancelled or rescheduled due to Force Majeure which you accept, then you agree the amount to be refunded to you will be reduced by the value of these services and assistance.

You acknowledge that the terms in this section are reasonably necessary to protect our legitimate business interests. We strongly encourage you to purchase travel insurance that adequately responds to cancellation and rescheduling risks associated with Force Majeure events as soon as you have paid a deposit.

Other cancellations
If we cancel your travel arrangements for reasons other than Force Majeure [or a failure to satisfy minimum numbers], you will be offered (at your election) a refund of all funds paid, or the offer of travel arrangements of substantially equal quality if appropriate. To the fullest extent permitted by law, we will not be responsible to you for any other expenses or loss you incur resulting from our cancellation.

 

AMENDMENTS BY YOU
We will endeavour to accommodate amendments and additional requests. You acknowledge that these may not be possible to fulfil, and for group departures a transfer of a booking to a different departure is deemed a cancellation. An amendment fee of $250 will be levied to cover communication and administration costs for any changes to bookings. You will also be required to pay any additional costs charged by suppliers.

AMENDMENTS BY US

Prior to travel
Due to the dynamic nature of the travel industry, we may occasionally need to make amendments or modifications to the itinerary and its inclusions and you acknowledge our right to do this. Most changes will not be significant. If we become aware of any significant changes to your itinerary or its inclusions that materially detract from the overall value of the tour (where we determine it can still proceed), then we will notify you within a reasonable time and refund you an amount attributable to any reduction in value determined by us acting reasonably.

During travel
You acknowledge that the itinerary, modes of transport, accommodation and/or the tour’s inclusions may need to change during your tour due to local circumstances beyond our reasonable control, including road conditions, poor weather, changes in transport schedules, and/or vehicle breakdowns.

General
To the fullest extent permitted by law:

• we will not be responsible for any omissions or modifications to the itinerary or the inclusions due to Force Majeure or other circumstances beyond our control happening after we have accepted your booking. This includes any loss of enjoyment or distress caused by omissions or modifications;
• if you are entitled to any compensation for any modifications or omissions, then you agree it will be reduced by the value of any alternative services we provide which you accept; and
• we will not be responsible to you for any other expenses or loss you incur resulting from any amendment or change to the itinerary or its inclusions.

 

UNUSED & DENIED SERVICES
No refunds will be made for of any travel arrangements not utilised, whether by choice or because of late arrival or early departure. This includes the failure of common carriers to operate according to schedule, which we disclaim responsibility for.

If you are not fully vaccinated against Covid-19 and particular suppliers refuse to provide you with travel arrangements, then you agree you will not be entitled to any refund for those arrangements. We will not be responsible to you for any loss or expenses you incur (including loss of enjoyment) if you are denied services in these circumstances.

MINIMUM NUMBERS
Some tours are based on a minimum number of passengers travelling. We will advise you prior to confirming your booking if this is the case. If a tour fails to satisfy minimum numbers, the tour may be cancelled or re-costed. We will endeavour to give you notice no later than 60 days prior to the tour’s commencement. If the tour is re-costed, you will have the option to either accept the new cost or to cancel your booking. You must make this election within 14 days of receiving notice from us. If the tour is cancelled or if you cancel your booking in these circumstances, we will at your election refund all payments made or credit payments towards alternative arrangements.

We will not be responsible for any other travel arrangements affected by, or any additional costs incurred, as a result of cancellation in these circumstances.

CLIENT NAMES – EXACTLY AS PER PASSPORT
For security reasons, airlines and our overseas suppliers require names to be given exactly as stated in your passport. If you do not advise the correct information and we have to re-issue airline tickets or other documentation, then you will be responsible for any fees charged (such as airline cancellation charges or re-issue fees) in addition to our own reasonable administration fees.

TRAVEL INSURANCE
It is a condition of your booking (Norfolk Island & International Tours) and strongly encouraged (Australian tours) that you are adequately insured for the duration of your tour. We recommend comprehensive travel insurance to cover cancellation, medical requirements, luggage and additional expenses. The choice of insurer is yours. We strongly suggest you purchase insurance at the time you pay your deposit. This is because cancellation fees and charges are payable from that time.

ACCOMMODATION
Due to the dynamic nature of the travel industry, we may need to substitute hotels, vessels and other forms of accommodation with properties or vessels of a substantially comparable or higher standard. We will endeavour to minimise substitutions. You acknowledge that these substitutions will not be considered a significant change.

PASSPORTS, VISAS
It is a requirement that you hold a valid passport with sufficient validity and any required visas for your tour. It is your responsibility to ensure that you are in possession of the necessary documentation to comply with the laws and regulations of the countries to be visited.

VACCINATIONS
We strongly encourage you to be fully vaccinated against Covid-19 with a vaccine approved by the Therapeutic Goods Administration. This is so health risks for yourself and others you come into contact with can be mitigated. It is your responsibility to obtain vaccinations and preventative medicines as may be required for the duration of the tour. Any information provided by us is given in good faith.

HEALTH & FITNESS
It is your responsibility to ensure that you have a suitable level of health and fitness to undertake the tour of your choice. If you have doubts about your ability to undertake the tour, please contact us to discuss your circumstances prior to making a booking request.

All passengers, regardless of age, will be required to complete a self-declaration form. This form will be provided to you once your booking is confirmed and you will need to mail the original form or scan and email to info@soloconnections.com.au by the deposit due date shown on your booking confirmation. Should your health condition change after completing this form and prior to departure, you are obligated to advise Solo Connections of such changes. Failure to do so, could result in you being refused the right to join the tour and any costs relating to you being able to return home would be at your own expense and no refund of tour costs will be provided. Medical forms may be life-saving and must be fully completed. Solo Connections will adhere to Australian Queensland (QLD) Health Records and Privacy Act guidelines. Medical records are kept post tour for 12 months for medical or legal reference if required.

Existing Medical Conditions
If you have a medical condition which may reasonably be expected to increase your risk of needing medical attention, or which may materially affect the usual conduct of the tour, then you must advise us prior to or at the time you make your booking request.

We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you are not fit to travel or will require special assistance which we cannot reasonably provide, then we may cancel your booking. Provided you notified us of your medical condition prior to or at the time you made your booking request, we will provide you with a full refund of payments made less an administrative fee of $250.

If you fail to provide a medical assessment within a reasonable time, then this will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above).

New Medical Conditions
You must advise us of any new or changed medical conditions which may reasonably be expected to increase your risk of needing medical attention, or which may materially affect the usual conduct of the tour.

We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you will require special assistance which we cannot reasonably provide or if you fail to provide a medical assessment within a reasonable time, then this will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above).

Non-Disclosed Medical Conditions
If any non-disclosed medical conditions mean that you will require special assistance which we cannot reasonably provide, then we acting reasonably may exclude you from the tour. This will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above).

Dietary Requirements
Special dietary requests are required to be notified to us within 7 days after we confirm your booking. We will endeavour to communicate your requirements to relevant suppliers. However, we cannot guarantee requests will be met by suppliers. It is your responsibility to check that meals and beverages do not contain any allergens. We expressly disclaim any liability for meals or beverages that contain allergens other than in circumstances where we have been negligent.

INDEPENDENT SERVICES
We are not responsible for any additional activities or excursions which are not included in the booked itinerary or which we sell as agent for the principal operator. Any advice or recommendation given by us, a guide or local representative is made in good-faith, based on known information, and does not make us responsible for the acts or omissions of the principal operator of the excursion or activity. 

ACCEPTANCE OF RISK

General
You acknowledge that travel involves personal risks which may be greater than those present in your everyday life. This could be as a result of the adventurous nature of your tour or from visiting destinations which present geographical, political or cultural risks and dangers.

You should consult guidance issued by the Department of Foreign Affairs and Trade (DFAT) applicable to the destinations within your itinerary. You acknowledge that your choice to travel is made having had the benefit of DFAT guidance, and you accept inherent personal risks associated with your travel.

Covid-19
You acknowledge that you are travelling at a time when Covid-19 is endemic and that Covid-19 presents risks to your health and may cause death. By making a booking request, you accept all risks associated with Covid-19 infection during travel and you release us (and our directors, officers, employees and suppliers) from liability in connection with Covid-19 infection. 

RESPONSIBILITY

Services supplied by independent suppliers
Where a third party over whom we have no direct control (Independent Supplier) is the supplier of travel arrangements that form part of your tour, you acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable Independent Supplier and arranging for them to provide those travel arrangements to you. Independent Suppliers over whom we have no direct control could include but are not limited to airlines, railway and cruise operators, hoteliers, independent transport companies (i.e., vehicles not operated by us), attraction and venue operators and common carriers.

To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions or omissions of an Independent Supplier and not caused by our negligence.  Any claims you have in this regard must be made against the Independent Supplier. 

Services we directly supply
To the extent only that we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care.

We will only be responsible for our employees in the course of their employment, and for our agents and contractors (where we have direct control over them) if they were carrying out the work we had asked them to do. 

We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of Force Majeure.

Recreational services
If we supply any recreational services to you, then to the maximum extent permitted by law we exclude any liability for death, physical injury or mental injury or any other liability referred to in section 139A(3) of the Competition and Consumer Act 2010 (Cth) resulting from our failure to comply with a guarantee that applies under Subdivision B of Division 1 of Part 3-2 of the Australian Consumer Law.

This exclusion does not apply to significant personal injury caused by our reckless conduct.

Recreational services means services that consist of participation in the activities referred to in Section 139A of the Competition and Consumer Act 2010 (Cth), being participation in:

(a) a sporting activity or similar leisure time pursuit; or
(b) any other activity that:

(i)      involves a significant degree of physical exertion or physical risk; and
(ii)      is undertaken for the purposes of recreation, enjoyment or leisure.

General liability limitation
We will not be responsible for any loss or additional expenses you incur for any missed connections/services attributable to delays outside of our control.

You acknowledge that travel arrangements or services which comply with local laws and regulations will be deemed to have been properly performed, even if this would not be considered the case in Australia.

Australian Consumer Law and corresponding legislation in State jurisdictions in certain circumstances imply mandatory guarantees into consumer contracts (“Consumer Guarantees”). These Booking Conditions do not exclude or limit the application of the Consumer Guarantees other than to the extent they can be excluded or limited, in which case we limit or exclude the Consumer Guarantees to the fullest extent possible. Other than the Consumer Guarantees, we disclaim all warranties and guarantees.

To the fullest extent permitted by law, our maximum liability to you under these Booking Conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having them resupplied.

AUTHORITY ON TOUR
When joining a group tour, you undertake to conduct yourself in a manner conducive to good group dynamics. If you act in a manner that threatens the safety of others on the tour or significantly disrupts their enjoyment, the tour leader may, acting reasonably, require that you leave the tour. You will not be entitled to any refund for unused services and you will be responsible for any additional costs you incur.

image release
When on tour, we may take photographs or make recordings of you and your activities that identify you. We reserve the right to use any images and/or recordings for promotional and marketing purposes. You consent to this use and acknowledge you will not be entitled to any payment or other compensation. If you do not consent to the use of your image or likeness, please advise us as least 21 days prior to the commencement of your tour.

Internet Services
Internet availability and quality may vary from country to country and can also be affected by technical issues, weather or unfavourable terrains and other factors outside our control. We do not guarantee the availability, price or quality of internet connections. 

PHOTOGRAPHY
Our tours offer some of the most spectacular and beautiful photographic scenery in the world. However, we cannot guarantee that every scene or highlighted featured in brochures, on our website or in an itinerary will be available on each Tour. No refund will be available for any resulting missed scene or photographic “opportunity”. 

SPECIAL NEEDS
We welcome you if you have a disability or other special needs, provided you are accompanied by a companion capable of providing all the assistance you require. Please note that although we will use reasonable endeavours to provide you with all the activities on your Itinerary, depending on your disability, you may not be able to participate in every activity and the Tour Host or Tour Director will have the right to refuse your participation if they believe your health and safety or the health and safety of other passengers may be impacted by your participation. You must advise us, of any disability, medical condition or dietary requirement at the time of Booking. We may decline your booking if we believe that we cannot adequately provide for all your special needs or that there is a risk to your health, safety and enjoyment or to any other guests.  

MEDICAL SERVICES
We are not, and our Service Providers are not, liable regarding the provision of any medical care you may require or choose to accept during the Tour. We cannot guarantee to provide a personal escort for medical visits should the need arise.

TRAVEL SICKNESS
If you suffer from travel sickness, you should arrange medication or other alternatives to treat symptoms, as we cannot make allowances for this.

SMOKING ON TOURS
Smoking is not permitted on coaches. Smoking is limited to designated smoking areas within hotels and public areas for the comfort of other guests.

AIR TRAVEL
Any airfares booked on your behalf for a tour will be at your expense.

Depending on departure date and time of booking the required booking class for an airfare offer may be too far in advance to book with the appropriate airline. If the required booking class is unavailable air surcharges may apply. The flight quote including air taxes and surcharges will be confirmed once all air sectors can be booked and confirmed. Taxes are defined as all airline and government taxes and surcharges.

Taxes are subject to change and will be advised at the time of flight reservation. Please contact Solo Connections for applicable rules and regulations relating to your air travel where booked by us.

TOUR LUGGAGE ALLOWANCE
Tour participants are entitled to one carry-on bag and one suitcase per person. Your carry-on must not weigh more than 7kg and your suitcase must not weigh more than 20kg unless otherwise specified. All tour participants must be able to lift/carry/wheel/manoeuvre all of their luggage without assistance. This includes, but is not limited to, lifting on and off airline luggage carousels and carrying up stairs for example. It is also your responsibility to ensure your luggage complies with applicable airline luggage restrictions and you acknowledge that we, contracted carriers or Service Providers may elect not to carry any overweight items, and that you will be responsible for any excess baggage charges if applicable

SIGHTSEEING ON TOUR
Visits to some religious sites may require a level, deemed by that country, of appropriate clothing being worn. Failure to comply with this direction may result in your not being able to participate in the sightseeing.   

COMPLAINTS
In the event of a problem with any aspect of your travel arrangements you must tell us or make our representative or our local supplier aware of such problems as soon as possible. This is so we or our suppliers have had the opportunity to put things right on the ground.

If you notify us of a problem during travel and we haven’t resolved it to your satisfaction, please follow this up in writing within 30 days from the end of your travel arrangements. This is so we have the opportunity to pursue the claim with our own suppliers (if relevant).

If you fail to follow this procedure, this may limit your rights to make a claim.

DEEMED ACCEPTANCE
If you place a booking on behalf of another party, you represent and promise us that you are duly authorised to provide the agreement and consent of the other party to be bound by these Booking Conditions. You agree that you will be responsible for any loss or damage we incur if this is not the case.

GENERAL
The contract between Denise Marie Falsay trading as Solo Connections and you is governed by the laws of the State of Queensland. Any disputes shall be dealt with by a court with the appropriate jurisdiction in Queensland.

If any provision of these Booking Conditions is found to be unenforceable, then to the extent possible it will be severed without affecting the remaining provisions.

Any personal information you provide to us will be collected, stored, used, protected and shared in accordance with Australian Privacy Principles, and our Privacy Policy, which is published here https://www.soloconnections.com.au/privacy-policy/

Updated: 01 July 2025